Overview

I was contracted by Accenture to redesign the interface and user experience of this online administrative platform for nurses, initially built on Salesforce with the Lightning Design System. The Nurse-to-Patient Intelligent Platform is a web based portal where nurses log in to manage medication intake, patient adherence and overall procedure and treatment followup. I was the only UX Designer on the project, collaborating with several Product and Project Managers on the same team as part of Accenture Biomed and Life Sciences team.

Challenge

1. Usability. This product built for Salesforce, but suffered:
   • Small sized inconsistent typography
   • Confusing tab navigation with important information scattered throughout the interface
   • Lack of hierarchy in the information architecture
   • As the only designer on the team I was only presented with a collection of screenshots placed in a Word document, to illustrate what the product is in its current state.

2. Visibility. I did not have the opportunity to actually interact with an application in its original state. My only point of research were my stakeholders, project and product managers.

Process

This quick-turnaround project took on two iterations and the second stronger one was finalized. Within our initial phone calls I was able to uncover high level requirements and decipher more urgent design and development needs. We used rapid prototyping and agile methodologies which consisted of daily phone calls to review progress and once or twice a week review presentation where I delivered a full set of designs.

Outcome

The entire layout became a lot more user friendly and got immediate approval.